Collectors
Cabinets FAQ's |
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Where
are the shelf clips and key located on my collectors cabinet?
The shelf clips and key are either packed inside the case or
they are in a plastic bag taped to the back of the cabinet.
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How
do I purchase additional shelves for my collectors cabinet?
Additional shelves are available for a reasonable charge. Contact
us at 1-877-409-8425 or Fathertimes@Fathertimes.biz.
Have your model number, serial number, and charge card readily
available before placing your call.
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What
if the door on my collectors cabinet rubs at the bottom?
Since the door has a wood frame with very heavy glass, it is
possible that the door may rub although the case may be square
as measured using a carpenter level. If the door rubs, it is necessary
to adjust the floor levelers at the bottom of the cabinet.
- First, remove the collectibles from the cabinet.
- Release the pressure from the front of the
cabinet and screw the right-front leveler out approximately
one full turn. Do not adjust the left front leveler at this
time.
- Allow the cabinet to settle into the foundation.
- Continue to adjust the right-front leveler
out to the point where the left-front leveler does not fit snug
on the floor.
- Allow the cabinet to settle into the foundation
and adjust the two rear levelers and then the left-front out
such that the cabinet does not wobble. On a soft foundation,
settling of the cabinet into the foundation will provide a snug
fit of all levelers over time.
- Make further find adjustments to ensure that
the cabinet is not leaning forward or wobbling.
- Recheck the shelf clips and shelf location
on all clips. As desired, place collectibles into the cabinet.
- Allow the cabinet to set a minimum of two weeks
before further fine adjustments. As necessary after two weeks,
repeat the steps above.
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How
do you recommend that I clean and maintain my collectors cabinet?
- Wax and polish your cabinet as frequently as
you would other fine furniture. Use a good furniture polish
or past wax. Apply the polish to a soft cloth – do not spray
or apply directly to the case. Do not use a silicone-based product.
- Use extreme caution when cleaning the glass.
Use a quality liquid non-ammonia glass cleaner. Apply the glass
cleaner to a soft cloth – do not spray or apply directly to
the glass.
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What
if I need a part?
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- If your purchase is new, is missing a part,
and was not in the original carton, contact the location where
you purchased the item. This will be the quickest and easiest
way to obtain parts that they likely have, but failed to provide.
- If your clock is new, is missing a part, and
was in the original carton, carefully check the packing material.
At Howard Miller we take great care to include all parts with
every item. If your are confident that the item is missing,
contact Howard Miller Customer Service at (616)-772-7277 or
go to the QUESTION section at the bottom of this site and detail
the part that you need. Have your model number, serial number,
and sales receipt available before you place the call.
- If your clock is not new or if a part is damaged
and parts are required, contact Howard Miller Customer Service
at (616)-772-7277 or go to the QUESTION section at the bottom
of this site and detail the part that you need. Have your model
number, serial number, and credit card available before you
place the call.
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Where
is the closest Authorized Service Center in my area?
A list of Service Centers is available under CUSTOMER SERVICE
at www.HowardMiller.com
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How
can I get answers to other questions?
Please enter your question in the field above and provide your
email address. We will make every attempt to respond to your question
within 1 – 3 business days. Please be certain to enter your complete
email address correctly so that we can respond.
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